Featurebase vs Canny: Two Feedback Platforms Compared
Featurebase and Canny are often on the same shortlist. Both run a feedback portal with voting, a roadmap and a changelog, and both have a free plan. Under that, they are different products. Featurebase has grown into a support platform with a helpdesk, an AI agent and a help center, and charges per seat. Canny stays focused on feedback, adds AI that finds requests in conversations, and charges per tracked user. This post compares the two, then looks at where FeedbackKit fits if you build an app.
We make FeedbackKit, so read this with that in mind. Every Featurebase and Canny fact below comes from that provider's own website, help center or developer docs, checked on 17 October 2026, and is linked where it is used. Both companies ship often, so confirm anything that decides the purchase on their pages.
The short version
- Featurebase is a support and feedback suite: live chat and a shared inbox, the Fibi AI agent, a help center, surveys, feedback boards, roadmaps and a changelog, all in one subscription priced per seat.
- Canny is a feedback platform: a portal, a roadmap, a changelog and Autopilot, AI that pulls requests out of support chats, sales calls and app reviews. It is priced by tracked users, with unlimited contributors.
- Neither has a native mobile SDK. Both put their portal in a WebView inside a mobile app, signed in with a token from your server.
- FeedbackKit puts voting inside iOS, macOS, visionOS, Android, Flutter and React Native apps with native screens, and ranks requests by the MRR your app passes.
Who each one is for
Featurebase
Featurebase's homepage calls it a modern customer support and feedback platform for support, product and go-to-market teams. Its pricing page says the helpdesk, the AI agent, feedback, outbound messages, the help center and reporting all live in the same subscription, priced by seat. It suits a company that wants one vendor for support conversations and product feedback, especially a web product.
Canny
Canny's homepage describes an AI-powered customer feedback platform that ties feedback to revenue. It does not run your support inbox; it reads the one you already have. It suits B2B SaaS product teams with a separate helpdesk.
Features side by side
| Area | Featurebase | Canny |
|---|---|---|
| Boards and roadmaps | 1 board and 1 roadmap on Free, 5 on Growth, 10 on Professional, unlimited on Enterprise. Unlimited posts and end users | Unlimited boards and feedback on every plan, with a public roadmap |
| Voting | Portal voting, and your team can submit and vote on a customer's behalf on every plan | Portal voting, and admins can vote on a customer's behalf |
| AI | The Fibi support agent at $0.49 per resolution, from Growth. AI duplicate suggestions from Growth, AI deduplication from Professional, AI tagging on Enterprise | Autopilot capture and deduplication on every plan. Comment summaries and smart replies from Pro |
| Changelog | Public changelog page and in-app and email updates, from Growth | Changelog and widget on every plan. Emails to subscribers need Pro |
| Statuses and updates | Requesters can be emailed when a status changes, on every plan. Custom statuses from Growth | Everyone who voted hears when a request moves on. Custom statuses from Pro |
| Revenue behind requests | Revenue data sync, from Growth | MRR or ARR from HubSpot, Salesforce or Segment, or a monthlySpend field through its SDK or API |
| Support tools | Its own live chat, inbox, ticketing and help center | None of its own; reads Intercom, Zendesk, Help Scout and Freshdesk |
Sources: Featurebase's pricing table and status update article; Canny's pricing page, portal page, changelog page and revenue tracking article. All checked on 17 October 2026.
Pricing model
Featurebase charges per seat, for each teammate with full access. Canny charges by tracked users, the customers whose feedback is in the system. Which is cheaper depends on how big your team is and how many customers give feedback.
| Provider and plan | Price shown | Billing | What the price scales with |
|---|---|---|---|
| Featurebase Free | $0 | Forever | 1 seat; no AI |
| Featurebase Growth | $29 per seat a month, or $37 | Billed yearly, or billed monthly | Seats, plus $0.49 per AI resolution |
| Featurebase Professional | $59 per seat a month, or $75 | Billed yearly, or billed monthly | Seats, with 20 free Lite seats |
| Featurebase Enterprise | $99 per seat a month, or $129 | Billed yearly, or billed monthly | Seats, with 50 free Lite seats |
| Canny Free | $0 | Monthly or yearly | Up to 25 tracked users and 5 managers |
| Canny Pro | From $79 a month, or from $99 | Billed yearly, or billed monthly | Tracked users, from 100; 10 managers |
| Canny Business | Custom | Billed yearly | From 5,000 tracked users |
Both pages show prices in $. Featurebase's pricing page shows yearly and monthly prices behind a billing toggle; its FAQ says annual billing is 20% off. Paid plans have a 10-day trial with no card, and young startups can apply for 86% off.
Canny's pricing page counts a tracked user as anyone with a post, vote or comment, including ones an admin or Autopilot added. Its billing-plans article lists the Pro steps, for example $279 a month billed yearly or $349 monthly at 500 tracked users. You can set a spend limit. More detail: our Featurebase pricing and Canny pricing explainers.
Integrations
| Area | Featurebase | Canny |
|---|---|---|
| Issue trackers | Linear, Jira, ClickUp and GitHub from Growth; Azure DevOps on Enterprise | Jira (Cloud), Linear, GitHub, ClickUp, Asana and Azure DevOps, from Pro |
| Chat and support | Slack, Discord, Intercom and Zendesk as feedback channels, from Growth | Intercom, Zendesk and Slack capture on every plan; Slack, Microsoft Teams and Discord notifications |
| CRM | HubSpot and Salesforce: basic on Professional, advanced on Enterprise | HubSpot and Salesforce (CRM), a paid add-on on Business |
| Data and automation | Zapier and Segment, from Growth; API, MCP and webhooks from Growth | Zapier and Segment from Pro; API and webhooks on every plan; MCP connectors from Pro |
Featurebase's column is from its integrations page and pricing table. Canny's is from its integrations page and pricing table. Featurebase's Linear article describes sync rules that can update a post when the Linear issue changes status and email its upvoters. Canny's Free plan connects feedback and notification integrations; project-management tools start on Pro.
The mobile story
Featurebase's installation overview describes one JavaScript SDK for the web. For iOS and Android apps, its mobile embed article loads the portal in a WebView, signed in with a JWT your server creates. Featurebase's own iOS and Android app is for handling support conversations, not a feedback SDK.
Canny's mobile widget docs also use a WebView, with an SSO token from your server, and Canny recommends the full Canny site for most cases. Canny has one mobile strength Featurebase does not list: Autopilot reads App Store and Google Play reviews.
Choose Featurebase if…
- You want support chat, a help center, surveys and feedback from one vendor, on one bill.
- Your team is small but your customer base is large, so a per-seat price works out lower than a per-user one.
- You want unlimited end users and posts on a free plan, and your product is mainly a web app.
Choose Canny if…
- You already have a helpdesk and want AI to find feature requests in it, in sales calls and in app reviews.
- Many people across your company take part, since contributors are unlimited and the price follows tracked users.
- You need Asana among your trackers, or Microsoft Teams notifications.
Where FeedbackKit fits for app teams
Featurebase and Canny both reach a mobile app through a WebView. FeedbackKit starts inside the app. It has SDKs for Swift and SwiftUI (iOS, macOS and visionOS 26 or later), Kotlin with Jetpack Compose, Flutter and React Native, with ready-made screens, so users vote and comment inside your app. A new request starts with its submitter's vote, and voting stops at Completed and Rejected. Docs: Swift, Kotlin, Flutter and React Native.
Here is how that looks in FeedbackKit, with sample data from a fictional hiking app:
Voting inside the app
Your app passes each user's MRR through the SDK on every plan, and requests can be sorted by the total MRR of the users behind them. Requests move through Pending, Approved, In Progress, TestFlight, Completed and Rejected, and the submitter is emailed on every plan when the new status is on the project's list (see our post on status emails). On Pro and up, requests sync with GitHub, Linear, Notion, ClickUp, Monday.com, Trello, Airtable, Asana and Basecamp, with status sync (see integrations). You can triage from the web dashboard or from native admin apps for iPhone, iPad and Mac. FeedbackKit can show a roadmap and a board of requests on your own website through an iframe, and visitors can vote on the board when you turn voting on. It has no changelog for your users.
Prices are on /pricing: Free is $0, with 1 project and 10 visible feedback items per project, and no integrations or team members. Pro is $15 a month or $150 a year. Team is $39 a month or $390 a year, about 17% off on yearly billing. Neither seats nor voters change the price.
When FeedbackKit is not the right fit
Pick Featurebase or Canny if you need a hosted public roadmap or a changelog, a support inbox, Jira or Azure DevOps, or AI that reads support tickets. FeedbackKit also does not fit if your app supports iOS versions older than 26, if your product is mainly a website, or if you want in-app chat. For more, see the Featurebase and Canny comparison pages, and Canny vs UserVoice.
If your users spend their time in your app, give them a board there and see what they ask for. Start free with one project.